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GBI Customer Service
22310 20th Ave SE #100
Bothell, WA 98021 USA
Terms and Conditions
GBI-INC.com is owned by GBI Labs/Golden Bridge International, Inc. GBI-INC.com is acted as a sales window of GBI Labs/Golden Bridge International. In these Terms and Conditions "GBI" shall mean Golden Bridge International, Inc., 9700 Harbour Place Suite 129, Mukilteo, WA 98275, USA. The Terms and Conditions set out below shall apply to GBI branded products and services and to the products distributed by GBI on behalf of other suppliers.
Items are price in
Please check Shipping Rate when you check out the order. All shipments in
In the case of multiple item orders, the entire order will be held until all items can be shipped together unless otherwise requested by the customer. In the event that the customer requests that an order be split, shipping charges will apply to each resulting shipment. Billing will be on a per-shipment basis
Sales Tax is collected for orders where delivery of products is to
All orders are subject to availability. Prices of products do not include freight and packing and all prices of products are FOB
Price and other information provided are subject to change without notice, and prices may be changed up to the time of delivery. While every effort is made to keep information provided by GBI up to date, GBI will not be liable to you or anyone else if errors should occur in information provided on this website.
The following information is required to process an order:
When your order is received GBI will confirm receipt. However, formal acceptance of the order will only take place when the goods are dispatched. Your order confirmation of receipt will include confirmation of (i) delivery costs, (ii) arrangements for delivery, and (iii) expected delivery time. However, formal acceptance of the order will only take place when the goods are dispatched. If prices should be changed between the time of receipt of an order and dispatch, GBI will contact you in advance.
If customer’s credit application is approved the invoices should be paid no later than 30 days after the invoice date, and customers must themselves pay any bank charges that are incurred in making the payment. Full payment instructions are set out on the invoice.
Receipt of products
Packaging and products should be inspected immediately upon receipt. Notification of damage, shortages or defects should be given immediately by e-mail or fax.
Return & replacement policy
Quality is important to GBI. If a product does not perform as described on the datasheet notify us within 60 days of delivery and our dedicated team of scientific experts will examine details of your protocol to determine whether the problem is protocol related or product related:
· For protocol-related problems, our experts will give you independent professional advice.
· For product-related problems, a replacement or refund will be offered.
If you do not provide details of your protocol or follow the recommendations of our experts, GBI will not issue a replacement or refund.
If items are ordered incorrectly by the customer GBI will consider taking them back. This will normally be subject to a 20% restocking charge on the items plus any shipping, handling & packaging costs. Requests for returns must have prior authorization and must be shipped back to GBI within 7 working days of receipt of the items. Items must be returned in the same or equivalent packaging (i.e. cold and insulated) as originally dispatched by GBI.
You may cancel any order within 24 hours after you place an order unless the product has already shipped. We cannot guarantee any order will be cancelled if it has already been submitted for processing
Conditions & Warranty
All GBI products are intended for research use only and are not for use in human therapeutic or diagnostic applications. Information supplied with each product is believed to be accurate, but no warranty or guarantee is offered for the products, because the ultimate conditions of use are beyond GBI's control. The information supplied with each product is not to be construed as a recommendation to use this product in violation of any patent, and GBI will not be held responsible for any infringement or other violation that may occur with the use of its products. In no event will GBI be responsible for any loss of profit or indirect consequential damage, including, but not limited to, personal injuries resulting from use of these products.