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GBI Customer Service
22310 20th Ave SE #100
Bothell, WA 98021 USA
Welcome to Gbi-inc.com, which is owned and operated by OriGene Technologies, Inc.
How we collect information from you:
When you register with OriGene via this Site, we will ask you to provide basic contact information (e.g., name, organization, address, phone number, e-mail address, and so on). In addition, we may collect and retain contact and other information in a number of ways, such as when you place an order, request e-mail updates or other information, complete customer surveys, submit a feedback or contact form, or provide a resume. In general, your information is also retained when you write on social media or by post, fill out forms at events, meetings or conferences; or by orally, either face-to-face or over the telephone.
This Site automatically compiles various data from you in the course of your navigation of the Site, such as the URL of the site you just came from, the browser version you use, your Internet Protocol (IP) address, IP ports, date/time, size of data transferred, pages you visit, etc.. OriGene uses "cookies” to enhance your Site visit. A cookie is information either temporarily or permanently stored in a file on your computer. You can set your browser to reject cookies, but that may limit your use of some convenience features at this Site.
How we use your information:
We may contact you via email or phone to notify you regarding your account or any issues associated with it, to collect fees owed, to solicit your opinions through surveys or questionnaires, or otherwise necessary to better serve you, including sending you our promotions or discount information. We may also contact you to enforce our policies, applicable law, or any agreement we may have with you. Where applicable, you have the right to and will be provided opportunity to agree or decline to receive certain communications.
Improving our websites, products, and services
We may use information collected about you to improve our web site navigation, to make personalized features and other services available to you, to compile and analyze aggregate statistics and trends, and to otherwise help administer and improve the Site. Where you provide registration information along with consent, cookies can also be used to identify you when you visit or log onto the Site or portions of the Site.
We may combine your personal information with information we collect from third parties and use it to maintain and improve the accuracy of the records we hold about you. We also use the combined information about you to form a view on what products or services we think you, or others similar to you, may want or need or provide advertising closer to your interest.
You will receive marketing communications from us if you have requested information or purchased products from us, provided us with your details when you contacted our customer service teams, entered a competition, registered for a promotion, or accessed information from our website and, in each case, you have not opted out of receiving marketing communications.
We only want to provide you with marketing communications if you want to hear from us. If you wish to stop receiving marketing communications from us, you can simply:
§ Click on the “unsubscribe” link at the bottom of every marketing e-mail we send you, and then select the type of marketing communications you would like to receive (or none at all)
§ Contact us using the contact details provided under the Contact Us page
Once you do this, we will update your profile to ensure that you don’t receive any further marketing messages. Please note that stopping marketing messages will not stop any service communications (such as order updates) or requests for feedback.
We may use your personal information for shipping and related services for purchases made through OriGene.
We use the data, including your communication to review, resolve, and respond to any product complains or shipping issues you have.
Security and investigation
How we may disclose your information:
We do not sell or rent your personal information to third parties. We may provide your information to any third parties if they have already specifically obtained your consent.
We may use third parties to help improve our Products and Services, for example, website maintenance, marketing and development, fraud detection, and shipping. They will then have access to your information but only as reasonably necessary to perform their tasks, and are obligated not to disclose it or use it for any other purposes.
Change of Control or Sale
We may share your personal information with law enforcement, government agencies or other third parties pursuant to a subpoena, court order, or other legal requirement applicable to OriGene. We will, in our sole discretion, try to narrow the disclosure to better protect your information.
How information is stored and protected
We take reasonable steps online and offline to safeguard the information you provide to us. All web pages transmitting personal or financial information are encrypted from your PC to our servers using the standard known as SSL (Secure Sockets Layer). Beyond the SSL barrier, your data is protected once it reaches our networks using secure multi-tiered firewalls.
Because no system is 100% secure despite taking commercially reasonable steps, we can’t promise, and you should not expect, that information you provided can remain private under all circumstances. It is your responsibility to safeguard any passwords, ID numbers, or other special access features associated with your use of the Site.
For particularly sensitive data, such as credit card information for payment, this is passed over a secure encrypted (SSL) connection and we provide a third-party certificate which can be used to verify the credentials of the GBI server you are supplying the details to. In the case of credit card information, this is stored on a server separate from other customer's information and is destroyed after any payment associated with an order has been processed. In particular, this information is not stored with your user profile and is not accessible via this mechanism.
What are cookies?
Type of cookies we use
Based on their purposes and function, cookies generally can be divided into four categories: strictly necessary cookies, performance cookies, functional cookies and cookies for marketing purposes.
• Strictly necessary cookies
Strictly necessary cookies are essential for you to swimmingly navigate around our website. Without these cookies, certain services you request can no longer be provided, for example, remembering previous actions (e.g. entered text) when going back to a page in the same session.
• Performance cookies
Performance cookies gather information about how our website is used – for example, which pages a visitor opens most often, and which links visitors choose to click. These cookies do not save information that would allow the user to be identified.
• Functionality cookies
Functionality cookies enable a website to save information which has already been entered (such as user names, languages choices, and your location), so that it can offer you improved and more personalized functions.
• Marketing cookies
Marketing cookies is to display advertisements to users that are more targeted and adapted to their interests.
Microsoft Internet Explorer
Click on “Tools” at the top of your browser and select “Internet Options”
Navigate to the “Privacy” tab and select the settings
For more information, refer to the page from https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
Click on the Customization at the top of the page and select “Settings”
Click “Show advanced settings” then “Content Settings”
Choose the settings you want under “Cookies”
For more information, refer to the page from https://support.google.com/chrome/answer/95647?hl=en
Click on “Tools” at the browser menu and select “Options”
Select the “Privacy” panel and choose the settings under “Cookie”
For more information, refer to the page from https://support.mozilla.org/en-US/kb/websites-say-cookies-are-blocked-unblock-them
Click on “Safari” at the menu bar and select the “Preferences” option
Click on “Security” then “Privacy”
Choose under “Cookies and website data” option
For more information, refer to the page from Apple: https://support.apple.com/kb/PH21411?viewlocale=en_US&locale=en_US
All other browsers
Please look for a “help” function in the browser or contact the browser provider.
If you have any question about this Policy, please contact us at firstname.lastname@example.org
This Policy is updated on May 21, 2018